When you dial 911 from a landline phone, your location and callback information appears on the screen for the dispatcher. When you dial 911 from a wireless device, there are some challenges.
Wireless 911 has two phases:
Phase 1 - A wireless device contacts 911 and the dispatcher receives the callback number and tower location information only.
Phase 2 - A wireless device contacts 911 and the dispatcher receives the callback number and an estimated location of the caller within certain parameters.
The majority of 911 calls received are Phase 2, however we still request you provide the exact location of the emergency and your call back number so the dispatcher can verify the information.